Refund policy

We want you to love your purchase. If something is not right, here is exactly how returns and refunds work at Glow Deals Beauty.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights, and the time limits set out below do not apply to them.

CHANGE-OF-MIND RETURNS
We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused and in its original undamaged packaging. For hygiene and safety reasons we cannot accept change-of-mind returns on opened or used skincare products. Return postage for a change-of-mind return is at the customer's expense.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, faulty, or is not what you ordered, email support@glowdealsbeauty.com with your order number and a photo. We will arrange a replacement or a full refund at no cost to you, and we cover the return postage. Please tell us as soon as you notice a problem. We ask for photos within 7 days of delivery so that we can lodge a claim with the carrier, but this is a request to help us act quickly, not a limit on your rights under the Australian Consumer Law.

HOW TO START A RETURN
1. Email support@glowdealsbeauty.com with your order number and the reason for the return.
2. We will reply within 1 business day with a return authorisation and the return address.
3. Send the item back using the instructions we provide. Please do not post anything back before you receive a return authorisation, as we may not be able to trace it.

REFUNDS
Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the funds in your account.

ORDER CANCELLATIONS
If your order has not yet shipped, email us and we will cancel it and refund you in full.

CONTACT
Glow Deals Beauty (ABN 24 207 010 353)
104/46-50 Kent Road, Mascot NSW 2020, Australia
support@glowdealsbeauty.com